Privacy Policy

This policy explains how Joe Canada Migration Hub handles information you choose to share when requesting visa-support services or contacting us.

Information we may collect

We may receive your name, contact details, country of residence, travel or study plans, application history, identity documents, financial-support evidence and other information you voluntarily provide for the selected service.

How we use information

Information is used to respond to enquiries, assess your service needs, prepare or review application materials, communicate about your matter, maintain service records and meet applicable legal or operational requirements.

Sharing and third-party services

We do not sell client information. Information may be shared when you authorize it, when needed to deliver the agreed service, with relevant authorities or service providers, or when required by law. WhatsApp and other external platforms operate under their own privacy policies.

Security and confidentiality

We use reasonable administrative and technical safeguards and limit use of client information to the agreed purpose. No internet transmission or storage system can be guaranteed completely secure, so clients should use official contact channels and avoid sending unnecessary sensitive information.

Retention

Records are kept only as long as reasonably necessary for the service, legitimate business records or applicable obligations, then securely deleted or anonymized where practical.

Your choices

You may ask to access or correct information we hold, withdraw consent for future use, or request deletion, subject to records we must retain for legitimate or legal reasons.

Contact

For a privacy question or request, contact Joe through the official WhatsApp number +254 702 643 904.