Service Agreement

This agreement summarizes the working relationship between Joe Canada Migration Hub and the client. The exact selected service, deliverables and professional fee should be confirmed in writing before payment.

1. Service scope

Joe Canada Migration Hub provides Canadian immigration information, application organization, document-preparation support and training according to the service selected. It is a Kenyan-based independent service and is not IRCC, a Canadian government office, an RCIC or a Canadian law firm.

2. Client responsibility

The client must provide genuine, complete and accurate information; disclose refusals and relevant history; respond to document requests; and review all information before submission. The client remains responsible for the application and final decisions.

3. Professional fees

Professional fees cover only the confirmed service. Government fees, biometrics, medicals, police certificates, language tests, ECA, tuition, travel and other third-party costs are separate unless expressly stated.

4. Payment and refunds

Use only payment instructions received through the official WhatsApp number +254 702 643 904. Paid professional service fees are non-refundable except where required by applicable law. Express Entry instalments become due at their agreed service stages.

5. No guarantee

No visa, permit, invitation, admission, ITA, nomination, employment or permanent-residence outcome is guaranteed. Official authorities control eligibility rules, processing times and decisions.

6. Timelines

Preparation starts after payment and required documents are received. Missing documents, client delays, case complexity and policy changes may extend preparation.

7. Privacy and documents

Clients should use only the approved private submission method and should never post sensitive documents publicly. Information is used for the agreed service and necessary communication.

8. Client confirmation

Payment for a confirmed service indicates that the client has received the service description, had an opportunity to ask questions and accepts these terms.